GM Financial wanted to give its customers a convenient and secure way to manage their auto financing and partnered with Perficient Digital to design and build a new mobile app that would accomplish this.
The GM Financial Mobile iOS app launched in the Apple store in November 2018. It uses API web services from GM Financial, Western Union/Speedpay, and chat vendor LivePerson to create a reliable and intuitive experience for customers, who can log in to manage payments, update personal information and preferences, chat with GM Financial representatives, and complete other account-related tasks. The app also features Touch and Face ID for iOS, to make logging in quick and easy.
The app received more 144,000 downloads within the first three months of launching, despite having had little promotion at that point, and has been well received by customers.
|Strategist, Perficient Digital:||Joseph Willet|
|Project Manager:||Tom Buehrer (Perficient Digital), Kevin Williams (GM Financial)|
|Mobile Developer, Perficient Digital:||Scott Derhak, Adan Phun, Garrett Manley, Roger Peters, Doubea Pierre|
|Designer:||Karen Samples, Sophey Schrull|
|Analytics Analyst, Perficient Digital:||Jamie Johnson|
|Technical Architect, Perficient Digital:||Asif Gill|
|Product Owner, GM Financial:||Chris McNary|
|Business Systems Analyst, GM Financial:||Debora Hemphill|
|Quality Assurance Engineer, GM Financial:||Kranthi Kathi, Sumana Muppala, Tabassum Farhath|
|User Experience Architect, GM Financial:||David Poninski|
Location: United States
About the Agency:
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient delivers vision, execution and value with outstanding digital experience, business optimization and industry solutions.